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Find answers to common questions

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Stickers

What is Crack Back?: Crack Back™ is a split in the backing paper that makes your stickers super easy to peel.
Will my stickers be waterproof?: Yep! Rain, snow, even the dishwasher are no match.*Please wait at least 24 hours after sticking before running through the dishwasher.
How long with my stickers last?: About 5 years in direct sunlight, exposed to the elements. Longer indoors.
Do you laminate your stickers?: Yes! We only make laminated stickers because they look and feel better, and last longer.
What if I don’t want a white border around my stickers?: Depending on your artwork, we'll add a small white border. If you have a design that obviously would look better without it, and your artwork is compatible, we will remove the white border so that you have color all the way to the edge. Just leave a note for our artists and we'll probably get it right on the first try when we send your design proof.
What will my stickers stick to?: Any smooth surface, like glass, water bottles, laptops and phones. Our easy apply adhesive makes it simple to reposition your stickers, and full stickiness builds over 24 hours.
Can you cut out areas inside my stickers?: Mostly yes. Just leave a note and if it can be done, we'll reflect it in your Design Proof.
What's the difference between Satin and Glossy Finish?: Satin finish is our most popular. It adds a high-end feel without glare. Glossy is shiny, but can show scratches more easily.

Artwork

What file types do you accept?: Most graphic formats are ok, but vectors are best! If not vector, then please make sure that the resolution is at least 300 x 300 dpi (ppi). We prefer to stick to .eps, .pdf, .ai, .jpg, .png, or .tff
What is a Design Proof?: Within a few hours of submitting your artwork, we'll send a Design Proof by email that shows the actual size and cutlines.
What is “full bleed”?: Full Bleed extends your graphic past the cutline to make sure that we don't leave any white lines where they shouldn't be. We recommend a full bleed of 0.1 inch, or 2.5 mm.
Can I make my own cutlines?: Sure! Just make sure you are submitting vector art and leave your cutline as 0.5 px, 100% magenta, on its own layer.
What images and text can I use on my stickers?: We're not easily offended, so profanity and lewd images are fine, except: anything we determine to be hate speach or overly negative, pornographic in nature, or any copyrighted image or text for which you are not the owner.
Can I turn a picture of my dog or cat into a sticker?: Probably! Just upload a clean image, specify whether you want just the head or the full body, and we'll remove the background.
What’s the largest sticker you can make?: We use wide format printers capable of 54" wide by up to 96" long. Please email customquote@jetpackstickers.com before placing an order for super XL stickers.
What if my sticker isn’t exactly one of the sizes you have listed?: Just pick the largest dimension. For example, if you want your sticker to be 4" wide, and it scales to 2.75" tall, just pick 4x3. We won't adjust the proportions - we'll just match the largest dimension to what you have selected.
Can you design my sticker for me?: If it's just a simple background removal, no problem! We are a "print ready" sticker house, so we do not offer complex vectorizing or graphic design work. If you're not sure, just send in what you have and we'll reply quicky.
Can you send me a template?: Sure! Just email info@jetpackstickers.com with your template size request and we'll send one over.

Ordering

What is the standard production time?: Once you approve your Design Proof (or if we have not received your approval within 48 hours), your order is queued for production. Standard turnaround is 1-2 business days.
How can I get my stickers ASAP?: Our manufacturing process is unique in that we can go from print to lamination to cut all in 1 day. For the fastest turnaround, submit your order before 12:00 noon Mountain time, select Same Day Shipping at checkout, and select Skip Proof. We'll ship your order out by the end of the day!
Can I submit multiple files as part of the same order?: Our pricing is based on a single design. For multiple designs, you'll need to create multiple orders.
What if I have a special request?: We can handle most special requests. Just put a note in your order and we'll probably be able to get it done for you. If your request is super special, send an email to info@jetpackstickers.com for a quick response.
Can I make changes after I receive my Design Proof?: Yep! Just reply back with the changes you'd like and we'll adjust and send a new proof.
How do I place a repeat order?: Select "I'll send my artwork later" and include the previous order number in the order notes.
Can I change my order?: As long as you haven't already approved your Design Proof, yes - you can make any change you'd like. If you change your mind after you have approved your Design Proof (or if it's been more than 48 hours since we emailed it to you), please email orders@jetpackstickers.com ASAP. If your order has already begun production, we can no longer make changes for you.
How do I cancel an order?: Just email orders@jetpackstickers.com any time before you submit your Design Proof approval (or earlier than 48 hours since we sent it to you) and we'll be happy to cancel your order. Once an order has begun production, we do not offer cancellation.
How do I use my discount code?: There's a section at checkout where you can enter in your discount code.
Do you offer wholesale accounts?: Yes! Please email wholesale@jetpackstickers.com and we'll send an application.
Can I get my stickers without Crack Back?: Yes, just put a note in your order.

Production

Is Jetpack Stickers the factory or a reseller?: We are the factory. All prepress and manufacturing happens here at the factory.
How do you make stickers?: Can't tell our secrets behind being able to make stickers this good, this fast, at these prices.
What materials do you use?: We only offer super high quality materials that make the best stickers. We want your images to be crisp, the backing ewasy to peel, and no air bubbles. We want your stickers to be super durable, and represent your brand for 5 years+.
Can you make ___________ ?: Probably! Just ask. Send an email to customquote@jetpackstickers.com and we'll get right back to you.
What is the cutoff time for Same Day Shipping?: 12:00 noon, Mountain time, sharp (M-F, non-holidays)!
What quality control measures do you take?: Every single sticker is inspected for print quality, cut alignment, and perfect lamination. We won't ship it if it's not perfect.

Shipping

What is the shipping cost?: $3.99 flat, with FREE SHIPPING over $50 (within the US). Express shipping and global options available at checkout (extra cost).
Which shipping providers do you use?: We currently use USPS, UPS, and DHL.
Will you ship outside the USA?: Yes! Live shipping quotes available at checkout.
Can I use my own shipping account?: Sorry - we can not use your shipper account number.
How long does shipping take?: Standard shipping is 2-5 days within the US. Express shipping options available at checkout.
How will my stickers be packaged?: Your stickers will be sealed air-tight and shipped either in a mailer or in a box, depending on quantity.
Can I get express shipping?: Yes! Options at checkout.
How do I track my package?: Please use the link in your shipping confirmation email, or you can click on the Order Tracker at the top of this page.

Satisfaction

What kind of guarantee do you offer?: We guarantee that you'll be happy with your sticker order! If you have any problems, just email orders@jetpackstickers.com and we'll get them sorted right away.
Can I return my order for a refund?: Due to the nature of custom-printed stickers, we can not offer returns or refunds.
What if I ordered the wrong size stickers?: Unfortunately, we can not replace an order that's not our fault. We can, however, offer to help. Just email orders@jetpackstickers.com. We want you happy!
What if my order is incorrect?: We'll make it right! Please email orders@jetpackstickers.com ASAP and you'll be our top priority.
My order is lost or got damaged in shipping.: Please email orders@jetpackstickers.com and we'll be fast to help!